Terms and Conditions

Terms & Conditions

Soul of Norfolk (also referred to as “the company”, “we” or “us”) reserves the
right to change this website, including prices, and terms and conditions,
without notice.
We also reserve the right to refuse entry to the campsite, cancel bookings, or
instruct people to leave the campsite, for any reason (for example due to
inappropriate, violent or aggressive behaviour, dangerous weather or site
conditions)
Use of the Soul of Norfolk website constitutes acceptance of the company’s
Terms and Conditions. We will always ask you to read the terms and
conditions before confirming your stay, and by booking with us you confirm
you have done so.
Privacy

Your contact and personal details may be kept by us for future mailings and
news. You may opt out of receiving emails at any time by contacting us.
We will not pass on or sell your details to any third parties.

Booking

To secure your a 25% deposit payment must be made. Confirmation of the
booking will be sent once this has been received.
Until deposit payment is received we reserve the right to re-let the tents.
The balance is due at least 6 weeks before the start of your stay. Please pay
the balance following the instructions on your confirmation email, or
contact us if you need assistance.
If the balance is not paid by 6 weeks before the start of the stay we reserve
the right to re-let the tents, the original booking would be considered
cancelled and the deposit would be lost (see ‘Cancellation’ below).
The person booking, where they are booking on behalf of other people, is
responsible for disseminating the appropriate information to those persons

that we send them. For example, these Terms and Conditions, directions,
and to ensure all members of the party are fully aware of the nature of the
campsite, the facilities, the grounds, the service we offer and any
appropriate clothing and footwear they will require.

Cancellation

We are afraid to say, cancellations made between 6 and 2 weeks before
arrival will lose their deposit.
Cancellations made less than 2 weeks before arrival will lose the deposit and
full balance payment.
Where possible, we will try to accommodate any changes to avoid
cancellation. However, we strongly recommend you take out a holiday
insurance to cover any cancellation.
We bear no obligation or liability for any cancellation or alteration made
due to circumstances beyond our control. However, in this case a full refund
would be given.

Site Rules

Regretfully, No Pets are allowed on the Campsite.
No naked flames (candles, tea lights, lighters etc) inside the tents at any
time. Smoking is only outside the tipis and please dispose of cigarettes in the
campfire.
Quiet hours are between 10pm – 6am, please respect other campers and our
neighbours.
Soul of Norfolk is a friendly, peaceful campsite set in the grounds of our
family home and registered rural landscape, and is surrounded by wildlife
such as Owls, Foxes, Rabbits, Pheasants, Partridge and Deer and many
more. As such we ask that all guests respect the grounds and countryside we
are located in. No cars are allowed on the main camping field but you will be
able to park in the designated car park.
Fires are allowed only in the fire pit.

No firework displays and the use of Chinese lanterns as these pose a risk to
wildlife.
We operate a low noise policy after 10:00pm, and would appreciate your
compliance in this matter.
Before use of the Fire Pit and Wood burning stoves, guests must read the
terms of use and health and safety implications and take full responsibility
for their safe and proper usage. Full instructions for the use of the fire and
cooking equipment can be found in your welcome pack in your tent.
Please inform us during your stay of any accidental damage, so we can
identify it as not malicious and replace it for you.
Any aggressive or violent behaviour towards Soul of Norfolk staff or it’s
customers will result in you being asked to leave the site immediately. If this
behaviour continues, relevant authorities will be involved.

Whole Site Hire

We are very happy to hire the whole site for a group/ retreat.
When the whole site is hired the booking and deposit payment should be
made by one attendee. If they could then contact us to discuss numbers and
the nature of your booking, and they will be responsible for ensuring all
members of their party have read these terms and conditions before they
travel for their stay.
Arrival and Departure Times
Tents will be ready for arrivals from 4pm
Please let us know your estimated time of arrival. We will make every effort
to greet you on arrival, but in the event we are called away you will have the
information you need to locate your tent and facilities provided in your
confirmation email. In this event we will make every effort to greet you
asap.
Guests are requested to vacate their tents by 11.00am on day of departure.

Your visit to the Campsite

Guests and visitors agree to be considerate tenants and to take good care of
the tipis and facilities during their stay. Guests and visitors agree not to act
in any way which would cause disturbance to other guests. No pets are
allowed at the campsite. Should any facilities, equipment, or inventory, be
damaged wilfully, as a result of inappropriate usage or behaviour, or a as a
direct result of failing to respond to instructions from staff you will be held
responsible for the cost of repair or replacement of that item. The company
cannot accept responsibility from any loss, damage, or expense arising from
industrial action, terrorist activity, adverse weather conditions or any other
event outside the control of the company.
We are a back to nature campsite and as such there are natural hazards,
such as tree roots, poisonous plants, and extremely limited lighting after
dark. Also depending upon weather conditions, cold, wet and slippery
surfaces.
We are located near to a working farm. While this doesn’t unduly affect time
spend on our campsite we must point out that you may not find utter silence
here, tractors and farm machinery do operate in the surrounding fields.
By booking you agree to be responsible for your children and any
dependants and for your own welfare and to take all reasonable precautions
against personal injury, injury to others and damage to the facilities and
tents, such as regarding litter, fire, noise after 10.00pm.
Anything you bring to the campsite and/or any damage or loss to your
possessions is at your own risk. Candles and tea lights are not permitted in
the tents and you will be liable for damage caused if you ignore this rule. The
Company accepts no responsibility from any loss or injury arising from
being in the campsite.
By booking, and acknowledging these Terms and Conditions, you are aware
of the risks, hazards, and dangers of personal injury in entering the
campsite.
Camping in Britain can mean unpredictable weather. Whilst we supply
certain facilities and equipment, it is still camping and you are responsible
for your own well being and comfort regarding appropriate clothing and
footwear etc. Be aware the tents are cotton canvas and in prolonged and
heavy rain the tents may leak slightly. We cannot be held responsible for
poor weather conditions during your stay.

If you have any questions about your stay and require more information
prior to arrival that is published on the website, please do not hesitate to
contact us by using the contact form.

Health and Safety

We want you to enjoy your time at Soul of Norfolk. On arrival, you will find
an information pack in your tipi containing safety information as well as
lots of maps, leaflets and tips for things to do on your stay! By using our
cooking facilities and fire pit you confirm you have read and understood the
information on correct use and take full responsibility for yourself and your
dependents. Safety equipment (e.g. Oven gloves) should be used.